Liebherr Appliances (Liebherr-Hausgeräte GmbH) corporate policy

As a global family business, we recognise that we have a great responsibility towards society, the environment, and our customers, employees and suppliers. We believe that long-term success can only be achieved if we constantly bear this responsibility in mind as we undertake our activities, and are therefore committed to optimally balancing economic, ecological and social demands.

This policy specifies the basic principles of the Liebherr Group and outlines Liebherr Appliances’ understanding of quality, sustainability and responsibility. It applies to all production sites without exception.

Customers

Our number one priority is to be the ‘first choice’ for our customers. As a result, our aim is to respond flexibly to customer requirements and to permanently establish ourselves as a preferred partner. Our appliances are characterised by innovative and environmentally friendly technologies, elegant design, and high quality standards.

Quality

Our commitment to quality is based on a zero-defect principle, and therefore we concentrate on defect avoidance. All of our processes are gradually and continuously improved through the use of control cycles.

Employees

Our employees are the key to our shared success. We believe that our dedicated employees will guarantee the quality of our products and services into the future. Our working relationship is based on the principles of decency, mutual respect, fairness and trust. We undertake to support our employees through training and continued professional development programmes, in order to promote career security and a healthy working environment. These training and continued professional development measures provide long-term motivation for our employees and give them a sense of responsibility towards both the company and the environment.

Environment

We aim to reduce the environmental impact of our products and production sites beyond the extent that is required by regulations and legal requirements. To facilitate this, the consumption of resources is being continuously optimised and energy-related performance consistently improved. The concept of environmental protection is applied in relation to every stage of a product's lifecycle (definition, development, production, use, and eventual disposal).

Safety

We aim to minimise any stresses, adverse effects or risks that could affect our employees, neighbours or the environment in any way. This also applies to any incidents or emergencies that could result in damage. To ensure maximum safety, preventative measures have been established, and these are regularly reviewed, evaluated and, if necessary, further developed.

Suppliers

From an early stage, our suppliers and service providers are required to meet our current quality and sustainability standards. Improvements at our production sites will not be achieved by outsourcing critical production processes to our suppliers.

Dialogue

We are committed to engaging in open and objective dialogue with our employees and the public.

Integrated management system

Our integrated management system is used to fulfil these requirements and achieve the desired objectives. Its effectiveness is regularly assessed by means of auditing processes.

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