Shipping costs and delivery

The following shipping costs apply:

For accessories:

Order value Shipping costs
up to £50 £5
£50 and above Free of charge

1. Shipping of accessories:

Accessories are shipped directly to you via DPD. For an order value of £50 or higher, your accessories will be delivered free of charge.
DPD offer rescheduling options for a successful delivery. You are able to select an alternative delivery date or opt to deliver your parcel with a specific neighbour, in a safe place or at the nearest DPD Pickup shop. You are also able to upgrade your delivery service for pre-12noon or a Saturday / Sunday.
A one hour timeslot on the day of delivery will be sent to you via text message or email. The Follow My Parcel live map provides you with a final 15 minute delivery timeslot.

2. Delivery times:

We deliver to Great Britain and Northern Ireland with some exclusions or extended delivery times for outlying areas:

Mainland Great Britain: Next Working Day, if ordered by 2pm.

Northern Ireland, Isle of Scilly and Scottish Highlands: 2 Working Days
Affected postcodes areas: AB31-38, AB41-56, BT, FK17-21, HS1-9, KW0-14, PH15-41, PH45-50, TR21-25.

Scottish Highlands and Scottish Islands: 2 – 5 Working Days
Affected postcode areas: IV1-40, IV52-54, IV63, PH19-26, PH30-41, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

We are not currently able to deliver to Jersey, Guernsey and Isle of Man.

Shipping costs and delivery

The following shipping costs apply to accessories and spare parts:

For accessories:

Order value Shipping costs
up to £50 £5
£50 or over Free

1. Shipping of parts and accessories:

Accessories are shipped directly to you via our delivery partner. 
Once your order is shipped you will receive tracking notification by email.

2. Delivery times for parts and accessories:

We deliver to Great Britain with some exclusions or extended delivery times for outlying areas:

Mainland Great Britain: 2-3 Working Days. 

Isle of Scilly and Scottish Highlands: 3-4 Working Days
Affected postcodes areas: AB31-38, AB41-56, BT, FK17-21, HS1-9, KW0-14, PH15-41, PH45-50, TR21-25.

Scottish Highlands and Scottish Islands: 3-5 Working Days
Affected postcode areas: IV1-40, IV52-54, IV63, PH19-26, PH30-41, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

We are currently unable to deliver to Northern Ireland, Jersey, Guernsey, and the Isle of Man. 

3. Shipping of appliances:

Our estimated lead time on MyStyle appliances is 14-16 weeks from the point of order, due to the customised nature of the product.
Our estimated lead time for appliances held in stock in the UK is 5-10 working days, and appliances that are out of stock in the UK are usually delivered within 10-15 working days. 
Once your order is with our delivery partner, they will contact you to arrange an exact delivery date.

Please note that free delivery applies to standard deliveries only. Standard delivery includes delivery to the ground floor room of your choice. We may request additional details and require a site survey to be carried out for non-standard deliveries. Additional charges may apply for non-standard deliveries. You should make us aware of any non-standard delivery requirements as soon as possible by emailing [email protected].

We are currently unable to deliver to Northern Ireland, Jersey, Guernsey, and the Isle of Man.

4. Shipping of digital products:

If you purchase an extended guarantee, you will receive an order confirmation email immediately, and your invoice and confirmation of purchase will be sent on the first working day, 2 weeks after your purchase.

Please note that your extended guarantee is in place as soon as it has been approved by our team, which is usually within 2 working days. Should you need to make a claim during this initial period, please contact our Customer Service Team on 03330 147 888 (option 3).