Shipping costs and delivery

 

The following shipping costs apply:

For accessories:

 

Order value	Shipping costs
up to £50	£5
£50 and above	Free of charge

 

1. Shipping of accessories:

 

Accessories are shipped directly to you via DPD. For an order value of £50 or higher, your accessories will be delivered free of charge.
DPD offer rescheduling options for a successful delivery. You are able to select an alternative delivery date or opt to deliver your parcel with a specific neighbour, in a safe place or at the nearest DPD Pickup shop. You are also able to upgrade your delivery service for pre-12noon or a Saturday / Sunday.
A one hour timeslot on the day of delivery will be sent to you via text message or email. The Follow My Parcel live map provides you with a final 15 minute delivery timeslot.

  

 2. Delivery times:

 

We deliver to Great Britain and Northern Ireland with some exclusions or extended delivery times for outlying areas:

Mainland Great Britain: Next Working Day, if ordered by 2pm.

Northern Ireland, Isle of Scilly and Scottish Highlands: 2 Working Days
Affected postcodes areas: AB31-38, AB41-56, BT, FK17-21, HS1-9, KW0-14, PH15-41, PH45-50, TR21-25.

Scottish Highlands and Scottish Islands: 2 – 5 Working Days
Affected postcode areas: IV1-40, IV52-54, IV63, PH19-26, PH30-41, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

We are not currently able to deliver to Jersey, Guernsey and Isle of Man.

 

Shipping costs and delivery

Please note that we are undergoing an IT system migration in December 2023 and January 2024. This means that any orders not shipped by 4pm on 12th December 2023 will not be shipped until our system migration is complete, which is currently scheduled for completion by 15th January 2024. Customers have the right to cancel their order during this time, and refunds will be processed within 10 working days. Please also note that our offices are closed from Saturday 23rd December until Tuesday 2nd January 2024 - no refunds will be processed during this time.

The following shipping costs apply to accessories and spare parts:

For accessories:

Order value	Shipping costs
up to £50	£5
£50 or over	Free

1. Shipping of parts and accessories:

Accessories are shipped directly to you via our delivery partner. 
Once your order is shipped you will receive tracking notification by email.

2. Delivery times for parts and accessories:

We deliver to Great Britain with some exclusions or extended delivery times for outlying areas:

Mainland Great Britain: 7-10 Working Days

Isle of Scilly and Scottish Highlands: 10-14 Working Days
Affected postcodes areas: AB31-38, AB41-56, BT, FK17-21, HS1-9, KW0-14, PH15-41, PH45-50, TR21-25.

Scottish Highlands and Scottish Islands: 10-14 Working Days
Affected postcode areas: IV1-40, IV52-54, IV63, PH19-26, PH30-41, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

We are currently unable to deliver to Northern Ireland, Jersey, Guernsey, and the Isle of Man.

3. Shipping of appliances:

Our estimated lead time on MyStyle appliances is 14-16 weeks from the point of order, due to the customised nature of the product.
Once your order is with our delivery partner they will contact you to arrange a delivery date.

We are currently unable to deliver to Northern Ireland, Jersey, Guernsey, and the Isle of Man.

4. Shipping of digital products:

If you purchase an extended guarantee, you will receive an order confirmation email immediately, and your invoice and confirmation of purchase will be sent on the first working day, 2 weeks after your purchase.

Please note that your extended guarantee is in place as soon as it has been approved by our team, which is usually within 2 working days. Should you need to make a claim during this initial period, please contact our Customer Service Team on 03330 147 888 (option 3).