Liebherr-Hausgeräte GmbH is taking the service life of its high-quality appliances one step further for its customers. Now, the spare parts availability will be extended from the current 10 years to 15 years from the end of production of the respective model. This applies to all functional parts and parts of the equipment that can be stored. Retrospectively, Liebherr-Hausgeräte also guarantees this service level for all appliances that have been produced since 1.1.2021.
“We offer our private and commercial customers this commitment to further bolster our promise of high quality”, explains Steffen Nagel, Managing Director Sales & Marketing, Liebherr-Hausgeräte GmbH. “By extending the spare parts availability to 15 years, we want to further strengthen not only our customer-oriented service, but also the longevity and resource efficiency of our products.”
The specialist in refrigeration and freezing aims to minimise the environmental impact of its high-quality products throughout their entire life cycle. Because fridges and freezers are in use around the clock, the biggest lever lies in their use phase. That is why Liebherr not only ensures the continuous improvement of the energy efficiency of its already high-quality products, saving electricity and conserving resources, it also ensures maximum service life and easy repairs, supported by fast and effective customer service.
If an appliance has a defect, it is important to us to rectify it smoothly, quickly and effectively for consumers. In most cases, a repair is more resource-efficient than procuring a new appliance. For this purpose, original spare parts are constantly available for the uniquely wide range of the fridges and freezers offered by the specialist manufacturer. In addition, Liebherr’s worldwide and close-knit service network of authorised partner companies plays an important role. They can react quickly to resolve the defect: about 90 percent of cases are resolved on the first visit by the service employee, or often before a visit is even required. Regular and frequent training for service personnel also supports the fast, expert-led solutions.
The new extended availability regulation applies to all Liebherr-Hausgeräte spare parts warehouses worldwide, with the exception of the Indian market.
Manager Customer & Trade Relations
Liebherr-Hausgeräte Ochsenhausen GmbH
Memminger Straße 77-79
88416 Ochsenhausen
Germany