Customer service

We manufacture premium quality appliances and aim to offer customer service of an equally high standard. Liebherr customers expect this from us and we aim to fulfill this expectation. All incoming enquiries, whether by telephone, e-mail or post, are recorded in our customer database and processed by our highly skilled, technically trained customer service team. Customer needs and satisfaction are always our main priority, and our goal is to deal with matters as proficiently as possible.

Rapid assistance in the event of repairs

Our experts will help you with all questions relating to our appliances. Do you need assistance operating your fridge or freezer? Do you have a repair case that needs to be processed as quickly as possible?

To enable us to process your request as quickly as possible, please have the precise identification of your appliance (appliance designation, service number) to hand when you call. You will find this information on the name plate of your appliance.

Our service partner will be happy to help.

Find your service partner

Use the service partner search to find your Liebherr service partner.

Find a service partner near me

10-year spare parts availability

Liebherr is committed to offering appliances that are reliable and durable. We therefore use only the highest quality materials and components to produce our refrigerators and freezers. During the manufacturing process, every appliance undergoes intensive testing to ensure perfect quality and flawless functionality.

Thanks to ongoing appliance development, optimisation of all components, and meticulous workmanship down to the finest of details we can confidently guarantee Liebherr's renowned quality – and outstanding appliance durability. If a spare part is ever required you can also depend on us. If a spare part is ever required you can also depend on us as we strive to offer original Liebherr spare parts of proven reliability and quality for up to 10 years.

The rating plate on Liebherr appliances

When contacting us with any enquiries about your appliance, please have the identification details (serial number and service number) to hand. This information helps our service team answer your questions and resolve any problems more effectively.

Freestanding appliance

On freestanding appliances, the rating plate is located on the inner left side of the appliance.

Side-by-side appliance

On side-by-side appliances, the rating plate is located on the left, lower freezer compartment.

Bottle cooler

On bottle refrigerators, the rating plate is located on the inner left side.

Freestanding and built-in appliances

On freezers, the rating plate is located on the inner left side.

Chest freezer

On chest freezers, the rating plate is located at the top right of outer right side.

Top freezer (freezer compartment at the top)

On top freezers, the rating plate is on the left, lower vegetable drawer.

Bottom freezer (freezer compartment at the bottom)

On bottom freezers, the rating plate is located on the inner left side.

Wine cabinet

On wine cabinets, the rating plate is located on the inner left side.

Cigar cabinet

On cigar cabinets, the rating plate is located on the outer left side.

Brochures

Liebherr offers information and installation guides in relation to all its products. These publications are available in a variety of languages. To brochure overview for household appliances

Blog

Discover the world of Liebherr home appliances with fascinating news, interesting stories, helpful tips and tricks on food storage, delicious recipes and much more! Discover a world of freshness