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TO WHOM DOES THIS POLICY APPLY?
This Policy applies to Users which may be any person living or an artificial entity including a company, body corporate, limited liability partnership, sole proprietorship, partnership firm, Hindu Undivided Family, trust, association of persons, body of individuals, sovereign authority and any other entity whether located in India or abroad whomsoever land on home.liebherr.com and/or any page or blog thereof depending upon the IP addresses that the platform connects to.
Users: “Users” or “You” or “Your"or “Yourself” are everyone who uses Our Services.
WHEN AND WHAT INFORMATION DO THE ONLINE PLATFORMS COLLECT?
When You access/browse or use Our Online Platforms, to avail Our Services, We collect two types of Information You:
1.Personal Information: is information which personally identifies You e.g. name, address, telephone number, email address or entity name of a User that You have provided to Us. You may be required to create an account on/with the Online Platforms and provide certain personal information namely: name (individual/company/firm etc.), contact number, email address, address, city, state and pin code as part of Our Customer Identification process. You may or may not chose to provide the information sought by Our Online Platforms. If you choose to supply your information to us, the information as supplied by You allows Us to provide You a safe, efficient, smooth and customized experience.
We may collect Your first and last name and product/service detail in case you raise a query for a product/service. In order to adhere to your request for a product/service, We may collect Your name, email address or phone number. Also, if you choose to participate in any offers, contests, We may collect Your name, date of birth and email address. We may collect Your personal information from You offline, such as when you call customer care services or visit places where Our Services are displayed or offered.
All the information the You shall provide Us is voluntary, including sensitive personal information.
We shall not collect any sensitive personal data or information pertaining to any of Your financial accounts with any financial institution, personal information relating to any identification card issued by the Government of India and/or any State Government in India and/or any foreign authority, sexual orientation, passwords, biometric information, medical records and history and/or the physical, psychological and mental health condition.
If You do not want Us to collect your personally identifiable information, please do not provide it to Us.
1.Non-Personal Information: is information which may not identify you directly, but We have the ability to track the usage of Our Online Platforms when You simply browse Our Online Platforms as a visitor even if You do not create an account on Our Online Platforms. This may be technical information or it demographic information e.g. IP address, cookies etc.
Data Usage / Cookies
We may also use third-party services that track this information on Our behalf. Cookies also allow Us to collect non-personally identifiable information from You, like which pages You visited and what links You clicked on. Use of this information helps Us to create a more user-friendly experience for all visitors. In addition, We may use third-party advertising companies to display advertisements on Our Online Platforms. Most browsers automatically accept cookies, but You may be able to modify Your browser settings to decline cookies. Please note that if You decline or delete these cookies, some parts of the Online Platforms may not work or function properly.
•Essential Cookies which are necessary to provide with services and features available through our Online Platforms. We do not require that You accept these cookies and/or You may withdraw consent, however, without these cookies, services you may need, such as shopping, check out or e-billing, cannot be provided;
•Performance Cookies which capture information about page visits. This information is anonymous, and We use this information internally to deliver effective content to our Users. This cookie helps us gauge traffic and patterns, page popularity and direct Us to improvements and developments.
•Advertising Cookies which help us to make advertising messages more relevant to You. They function to ensure that same advertisements are not constantly reappearing and are delivered, in some cases as per Your interests.
•Targeting and Functionality Cookies which are employed by Us to track our emails via. tracking pixels and track who opens Our emails and links provided therein. This information is used internally and not shared with third-parties.
If You do not wish to receive cookies You may be able to refuse them by adjusting your browser settings to reject cookies. If You do so, we may be unable to offer You few of our functionalities, support and services. If You have previously visited Our Online Platforms, you may also have to delete any existing cookies from Your browser
User Opt-In and Opt-Out
We may license technology to serve advertisements on other sites and within its content as that content is served across the internet. In addition, We may also use third party network advertisers to serve advertisement and third party analytical vendors to evaluate and provide Us with information about the use of site and viewing of Our content. We do not share Your personal information with these third parties however, the third parties (or advertisement network providers, sponsors, analytical service provider or advertisers) may have their cookies or similar technology on the Your device and may have access to/collect data about you.
Third parties providing marketing activities on our behalf are responsible for maintaining both opt-in and opt-out options. We and our advertisers may target advertisements for Services which may be interest to You based on your visits to both sites and other sites subject to opt-in, if and when, required by law.
If you wish not to receive targeted advertising, You can opt out of some network advertising programs that use Your personal data. To do so please visit https://support.google.com/ads/answer/2662922. Kindly note that You may still view advertisements while browsing online even if You choose to ‘Opt-Out’.
We, from time to time, communicate to Users who have created an account/ subscribed to Our Services via text or email, e.g. communicate via email to confirm Your request, provide information, changes in Our Services, notices and disclosures as may be required by law. Usually, Users may not be able to opt-out of these communications, but they will be more informational than promotional. If You do not wish to be on Our mailing list, You can let Us know of Your updated preferences by either emailing Us at [•] or choosing the “unsubscribe” option. For those Users who have registered for the mailing list, their personal information is kept until they choose to delete their accounts with Us. Moreover, in all cases wherein any User proceeds or initiates or avails any promotional/ discount offer with respect to any product or service provided by Liebherr Appliances India Pvt Ltd, in such a case Liebherr Appliances India Pvt Ltd will retain all records both electronic and any physical forms thereof for its internal records.
However, we do provide with Opt-Out option if You wish not to receive any information from Us or do not want us to share personal information with third parties. To do so please tick appropriate box where available. We shall process your option as soon as possible however, You may still receive such communication till the un- subscription option is processed and completed.
HOW WE USE THE INFORMATION?
•Deliver/provide the Service.
•Notify You on updated information, special offers, new Services or promotional material. Help You efficiently access Your information after you sign in.
•Provide customer care services.
•Provide, improve, test and monitor effectiveness of our Service.
•Fulfill terms of a promotion.
•Allow access to limited entry area of the Online Platforms.
•To connect with You in response to ‘Contact Us’ requests.
•To review, analyze and improve Services we offer.
•For regulatory compliances.
•To protect and defend Our rights and property including by way of legal proceedings.
•For maintaining Our internal records.
•Develop new Services.
•To provide user-friendly navigation on Our Online Platforms.
We do not sell, trade, or otherwise transfer to outside parties Your personally identifiable information unless We provide You with advance notice. This does not include online platforms hosting partners and other parties who assist Us in operating Our Online Platforms, conducting Our business, or servicing You, so long as those parties agree to keep this information confidential.
We may provide non-personally identifiable visitor information to other parties for marketing, advertising, or other uses.
To Third Parties: We may share Your personally identifiable information that You share with Us and the information about Your use of Our Services with any third party. This may include data You input such as home search criteria or non-personal information that We collect as You use the Services or if You choose to enter a competition or prize draw. If an employee/ agent/ representative of Liebherr Appliances India Pvt Ltd wants to contact You based on the anonymized profile of the Online Platforms You visited, We will contact You to see if We can make that connection. Sometimes, if We are working with a third-party to improve the efficiency of Our Online Platforms, We may provide that third-party, agents and independent contractors with additional but limited personally identifiable information for the sole purpose of their carrying out their duty to Us.
To Group Companies: We may share Your information (including but not limited to information from cookies, log files, location data and usage data) with our parent company, subsidiaries and affiliates. We may use this information to help provide, understand and improve the Service (including providing analytics). The term affiliates and subsidiaries refer to any entity that directly or indirectly, controls, is controlled by or is under direct or indirect common control of Liebherr-International AG.
To Parties When Required by Law: We may also release Your information when We believe release is appropriate to comply with the law in the Republic of India, enforce Our site policies, or protect Ours or others’ rights, property, or safety. Also, in relation to corporate transactions such as merger, sale of all or part of Our business (including a division or subsidiary), to legal advisors, to other parties when it is to protect any of our users or the public.
We take reasonable steps to ensure that We retain Your information for only so long as it is necessary for the purpose for which it is collected, or as required under any contract or law.
Location Based Services
When you use a smart phone, mobile device or computer to access Our Online Platforms or use our mobile application, we may collect information about your physical location. We may combine this information with other location-based information (e.g., your IP address and billing/postal code), to provide you with other Services. We share your location information only with third parties that help us provide you with the Services. You can opt-out of sharing this information by changing the permissions in device.
We may collect, use and share with Liebherr Appliances India’s partners, licensees and business partners precise location data, including real time location of Your device.
We use analytics tools and other third-party technologies, such as Google Analytics and Lead Labs, to collect non-personal information in form of various usage and user metrics when You use our Online Platforms or Services. These technologies and tools collect and analyse certain type of information such of cookies, IP addresses, devise and software identifiers, exit URL’s, onsite behaviour and usage information, usage history, usage and purchase history and other similar information. Third party analytic companies who collect information on our Online Platforms and other online products and/or services may combine the information collected from other websites and/or online or mobile products/devices and services relating to Your activities across their network of websites as well as online and/or mobile products and services. Many of these companies collect and use information under their own privacy policies.
You may opt-out of [—] by visiting the Google advertising opt-out page or You may opt-out of Google Analytics by visiting the Google Analytics opt-out page.
Third Party Advertising
Social Media Features and Widgets
Our Online Platforms includes social media features, such as the Facebook ‘like’ button and widgets, such as the ‘share this’ button or interactive mini-programs that run on Our site. These features may collect Your IP address and may set a cookie to enable the feature to function properly. These social media features and widgets are either hosted by a third-party or hosted directly on Our Online Platforms.
We use commercially reasonable security measures and procedures as specified in the Information Technology (Reasonably security practices and procedures and sensitive personal data or information) Rules, 2011 to protect the loss, misuse, and alteration of the information under Our control. However, We cannot absolutely guarantee the protection of any information shared with Us. Moreover, You understand and appreciate that no data transmission over the Internet can be guaranteed to be completely secure. We cannot ensure or warrant the security of any information that You transmit to Us and You do so at Your own risk. We strongly urge You to not share Your password with anyone. We encrypt certain sensitive information using Secure Socket Layer (SSL) technology to ensure that Your personal details are safe as it is transmitted to Us. We recommend that You do not share Your Password with anyone.
Furthermore, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Liebherr India including acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, cyber security incident, cyberattack and/or a cyber security breach.
Consent, Amendments and Law
Children’s Policy: Liebherr Appliances India does not knowingly collect or solicit personal information from any person under the age of 18 or knowingly allow such persons to use the Online Platforms. If You are not of 18 years of age, please do not use or attempt to register on the Online Platforms.
The Accuracy and Confidentiality of Your Account Information is Your Responsibility: You are responsible for maintaining the secrecy and accuracy of Your password, email address, and other account information at all times. We recommend a strong password that You do not use with other Services. We are not responsible for personal data transmitted to a third-party as a result of an incorrect email address provided by You. We make all User information accessible to Our employees, agents, or partners or third-parties only on a need-to-know basis and bind all such employees to general confidential obligations.
The Online Platforms complies with the applicable and relevant laws and regulations of the Republic of India. We may disclose all or part of Your personal details in response to a request from the law enforcement authorities or in case of a bona fide requirement to prevent an imminent breach of any applicable law for the time being in force in the Republic of India.
Updation of Account information: You may request Liebherr Appliances India Pvt Ltd to update or correct any information by contacting them on the address given under “Grievance Redressal” below. Please clearly indicate the information that you wish to review or have changed. Liebherr India will endeavour to comply with your request as soon as reasonably possible. Note that despite any removal of or change to Your personal information requested, there may also be residual information that will remain within Liebherr Appliances India’s databases and other records, which will not be removed or changed.
Assignment: In the event that all or part of Our assets are acquired or sold to another party, or in the event of a merger or amalgamation, You grant Us the right to assign the personally identifiable and non-personally identifiable information collected via the Online Platforms.
If You have any questions or suggestions or require any further clarifications or should You wish to make a complaint, You may contact Us at [•] (please inset email id) or write to Us at the following address. Your complaint will be handled by Our Grievance Redressal Officer at the earliest.
Liebherr Appliances India Private Limited
A-1/6, Shendra MIDC,
Aurangabad – 431 154, (Maharashtra), India
Email: [email protected]