Customer service

+++ Due to the Corona Virus Pandemic, we are however under lockdown, this has now been extended to the 30th April. Due to Cooling Appliances are not considered part of Essential Services, with the exception of Medical and Pharmacy Appliances, we are very limited in providing service for Domestic Appliances. Please reach out to us and our partners to get more information. We wish you well, and Stay Safe, during these difficult times. +++

We manufacture premium quality appliances and aim to offer customer service of an equally high standard. Liebherr customers expect this from us and we aim to fulfill this expectation. All incoming enquiries, whether by telephone, e-mail or post, are recorded in our customer database and processed by our highly skilled, technically trained customer service team. Customer needs and satisfaction are always our main priority, and our goal is to deal with matters as proficiently as possible.

Liebherr manufactures premium quality appliances and aim to offer customer service of an equally high standard. Our customer’s needs and satisfaction are always our main priority, and our goal is to deal with matters as proficiently as possible.

If you require support on your appliance please contact our trained customer service team with your serial number. You can reach us by email at or by phone Monday to Friday between 8:30am and 5:30pm by calling 03330 147 888.

In order for us to deal with your enquiry, we will require the serial number of your appliance. Please ensure you have this to hand.

You may find what you are looking for on our website home.liebherr.com, which provides a range of advice and guidance, including our Frequently Asked Questions

Alternatively, you can visit our parts shop for parts for repairs, or our accessories shop to purchase our range of accessories to compliment your appliance.

We manufacture premium quality appliances and aim to offer customer service of an equally high standard. Liebherr customers expect this from us and we aim to fulfill this expectation. All incoming enquiries, whether by telephone, e-mail or post, are recorded in our customer database and processed by our highly skilled, technically trained customer service team. Customer needs and satisfaction are always our main priority, and our goal is to deal with matters as proficiently as possible.

Rapid assistance in the event of repairs

In the event that any issues arise, please contact our Liebherr customer service team who will be happy to help you. Our experts will gladly answer your questions about our appliances. If you need help operating your refrigerator or freezer, or if you have repairs that need to be dealt quickly, our repair service is the perfect solution.

To enable us to process your enquiry as efficiently as possible, please have your appliance’s identification details to hand when you call (appliance name, service number). These can be found on your appliance’s rating plate.

Rapid assistance in the event of repairs

In the event that any issues arise, please contact our Liebherr customer service team who will be happy to help you. Our experts will gladly answer your questions about our appliances. If you need help operating your refrigerator or freezer, or if you have repairs that need to be dealt quickly, our repair service is the perfect solution.

To enable us to process your enquiry as efficiently as possible, please have your appliance’s identification details to hand when you call (appliance name, service number). These can be found on your appliance’s rating plate.

Rapid assistance in the event of repairs

Our experts will help you with all questions relating to our appliances. Do you need assistance operating your fridge or freezer? Do you have a repair case that needs to be processed as quickly as possible?

To enable us to process your request as quickly as possible, please have the precise identification of your appliance (appliance designation, service number) to hand when you call. You will find this information on the name plate of your appliance.

Our service partner will be happy to help.

Your contact for repairs

Our service engineers are available whenever a service or a repair is required. Our customer service will deal with your request immediately.

Make a repair request now

Find your service partner

Use the service partner search to find your Liebherr service partner.

Find a service partner near me

Warranty information

Warranty information

Warranty information

Warranty information

The rating plate on Liebherr appliances

When contacting us with any enquiries about your appliance, please have the identification details (serial number and service number) to hand. This information helps our service team answer your questions and resolve any problems more effectively.

Freestanding appliance

On freestanding appliances, the rating plate is located on the inner left side of the appliance.

Side-by-side appliance

On side-by-side appliances, the rating plate is located on the left, lower freezer compartment.

Bottle cooler

On bottle refrigerators, the rating plate is located on the inner left side.

Freestanding and built-in appliances

On freezers, the rating plate is located on the inner left side.

Chest freezer

On chest freezers, the rating plate is located at the top right of outer right side.

Top freezer (freezer compartment at the top)

On top freezers, the rating plate is on the left, lower vegetable drawer.

Bottom freezer (freezer compartment at the bottom)

On bottom freezers, the rating plate is located on the inner left side.

Wine cabinet

On wine cabinets, the rating plate is located on the inner left side.

Cigar cabinet

On cigar cabinets, the rating plate is located on the outer left side.

Brochures

Liebherr offers information and installation guides in relation to all its products. These publications are available in a variety of languages. To brochure overview for household appliances

Blog

Discover the world of Liebherr home appliances with fascinating news, interesting stories, helpful tips and tricks on food storage, delicious recipes and much more! Discover a world of freshness