Shipping costs and delivery

The following shipping costs apply to accessories and spare parts:

For accessories:

1. Shipping of parts and accessories:

Accessories are shipped directly to you via our delivery partner. 
Once your order is shipped you will receive tracking notification by email.

2. Delivery times for parts and accessories:

We deliver to Great Britain with some exclusions or extended delivery times for outlying areas:

Mainland Great Britain: 2-3 Working Days. 

Isle of Scilly and Scottish Highlands: 3-4 Working Days
Affected postcodes areas: AB31-38, AB41-56, BT, FK17-21, HS1-9, KW0-14, PH15-41, PH45-50, TR21-25.

Scottish Highlands and Scottish Islands: 3-5 Working Days
Affected postcode areas: IV1-40, IV52-54, IV63, PH19-26, PH30-41, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

We are currently unable to deliver to Northern Ireland, Jersey, Guernsey, and the Isle of Man. 

3. Shipping of appliances:

Our estimated lead time on MyStyle appliances is 14-16 weeks from the point of order, due to the customised nature of the product.
Our estimated lead time for appliances held in stock in the UK is 5-10 working days, and appliances that are out of stock in the UK are usually delivered within 10-15 working days. 
Once your order is with our delivery partner, they will contact you to arrange an exact delivery date.

Please note that free delivery applies to standard deliveries only. Standard delivery includes delivery to the ground floor room of your choice. We may request additional details and require a site survey to be carried out for non-standard deliveries. Additional charges may apply for non-standard deliveries. You should make us aware of any non-standard delivery requirements as soon as possible by emailing [email protected].

We are currently unable to deliver to Northern Ireland, Jersey, Guernsey, and the Isle of Man.

4. Shipping of digital products:

If you purchase an extended guarantee, you will receive an order confirmation email immediately, and your invoice and confirmation of purchase will be sent on the first working day, 2 weeks after your purchase.

Please note that your extended guarantee is in place as soon as it has been approved by our team, which is usually within 2 working days. Should you need to make a claim during this initial period, please contact our Customer Service Team on 03330 147 888 (option 3).