Shipping costs and delivery

The following shipping costs apply:

For accessories:

1. Shipping of accessories:

Accessories are shipped directly to you via DPD. For an order value of £50 or higher, your accessories will be delivered free of charge.
DPD offer rescheduling options for a successful delivery. You are able to select an alternative delivery date or opt to deliver your parcel with a specific neighbour, in a safe place or at the nearest DPD Pickup shop. You are also able to upgrade your delivery service for pre-12noon or a Saturday / Sunday.
A one hour timeslot on the day of delivery will be sent to you via text message or email. The Follow My Parcel live map provides you with a final 15 minute delivery timeslot.

 2. Delivery times:

We deliver to Great Britain and Northern Ireland with some exclusions or extended delivery times for outlying areas:

Mainland Great Britain: Next Working Day, if ordered by 2pm.

Northern Ireland, Isle of Scilly and Scottish Highlands: 2 Working Days
Affected postcodes areas: AB31-38, AB41-56, BT, FK17-21, HS1-9, KW0-14, PH15-41, PH45-50, TR21-25.

Scottish Highlands and Scottish Islands: 2 – 5 Working Days
Affected postcode areas: IV1-40, IV52-54, IV63, PH19-26, PH30-41, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

We are not currently able to deliver to Jersey, Guernsey and Isle of Man.

Shipping costs and delivery

The following shipping costs apply to accessories and spare parts:

For accessories:

1. Shipping of parts and accessories:

Accessories are shipped directly to you via our delivery partner. 
Once your order is shipped you will receive tracking notification by email.

2. Delivery times for parts and accessories:

We deliver to Great Britain with some exclusions or extended delivery times for outlying areas:

Mainland Great Britain: 7-10 Working Days

Isle of Scilly and Scottish Highlands: 10-14 Working Days
Affected postcodes areas: AB31-38, AB41-56, BT, FK17-21, HS1-9, KW0-14, PH15-41, PH45-50, TR21-25.

Scottish Highlands and Scottish Islands: 10-14 Working Days
Affected postcode areas: IV1-40, IV52-54, IV63, PH19-26, PH30-41, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

We are currently unable to deliver to Northern Ireland, Jersey, Guernsey, and the Isle of Man.

3. Shipping of appliances:

Our estimated lead time on MyStyle appliances is 14-16 weeks from the point of order, due to the customised nature of the product.
Once your order is with our delivery partner they will contact you to arrange a delivery date.

We are currently unable to deliver to Northern Ireland, Jersey, Guernsey, and the Isle of Man.

4. Shipping of digital products:

If you purchase an extended guarantee, you will receive an order confirmation email immediately, and your invoice and confirmation of purchase will be sent on the first working day, 2 weeks after your purchase.

Please note that your extended guarantee is in place as soon as it has been approved by our team, which is usually within 2 working days. Should you need to make a claim during this initial period, please contact our Customer Service Team on 03330 147 888 (option 3).